Our courier partners
Tracking my order
You can track your order by calling our customer support team on 0800 090 3780.
All you need is your order reference number (found on your order confirmation email), postcode and your contact telephone number. We offer FREE Delivery as a standard delivery option on all our products.
Delivery is only free to UK Mainland , this includes England, Wales and parts of Scotland. International deliveries will incur a delivery charge. Please ring our sales team for assistance.
All delivery is free to UK mainland on all orders placed on our website. If you’ve chosen priority next day delivery for a large product, you should receive your order next working day before 12pm.
In some instances, the tracking information for your delivery may not become available until after 10pm of the same day you have placed your order.
We will always aim to deliver your item within the delivery times stated on the product page. We offer a next working day delivery service on some product but NOT on all products. Most products will be delivered to the delivery address you provide us when you make your purchase, within 5 working days at the most.
We work with a trusted network of couriers based in the UK. On delivery day, you’ll also receive a text telling you an approximate delivery time (unless you ordered for free delivery).
All delivery times and dates especially next working day and weekend delivery times are always provided as a guide and are not ‘guaranteed’. We use reliable couriers with a 99.9% success rate however once a consignment is within the courier network there is always a very small chance something could go wrong, however unforeseen. Active Air Control will not be liable for any costs incurred by any such delays waiting for goods. Active Air Control Limited advises strongly against booking Tradesmen until after goods are safely received and checked for this exact reason.