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Frequently asked questions


Returning an item


We offer a 30-day returns guarantee on most items...we’re nice like that!

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.

You can return most things to our depot.

Please contact customer support team for returns information on: 0800 090 3780

Items should not be returned to our Head Office address. Any sent items will be returned to sender. If you got your order delivered for an extra charge, we can collect it for free and refund you your original delivery fee.

When returning anything, make sure you inform us first via email, so our warehouse team can anticipate your returned item.


Returns item(s) criteria

  • unused (with any tags still attached)
  • in original packaging
  • in a re-sellable condition


We will refund your money to the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, depending on your bank. PayPal refunds can take up to 30 days.



We are happy to exchange your order if you have made your purchase within the last 30 days. We will require the unwanted item back first before any exchange can be done. Our warehouse team must confirm receipt of your returned item(s) before we can exchange a product. You are free to exchange as many items as you like. We reserve the right to accept your  exchange request if your item does not meet the criteria outlined below.


Exchange item(s) criteria

  • unused (with any tags still attached)
  • in original packaging
  • in a re-sellable condition


Arranging a collection

For large dehumidifiers , heaters or air conditioner appliances please arrange for a free collection with our after sales team on 0800 090 3780

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